I always thought that pictures were more effective and efficient in communicating a message. People around the world come up with more and more innovative ways to present business data as pictures that are easy to read and convey the message quickly.
In the Quality world, I deal with pictures in the form of charts(SPC charts, affinity diagrams, relation diagrams etc) or maps (SIPOC maps, VSM etc). These pictures (charts, diagrams and maps) capture lot of meaningful information about the
quality of the product or service. However, many quality practitioners struggle with proper interpretations of these pictures and fail to take necessary action to improve quality.
Control charts for example are designed to communicate what's happening in the process. They provide signals that indicate the presence of special causes in the process. All we have to do is pick up these signals and act on them!
Rather than looking through paper reams full of data that could take hours, pictures tell us the real story in just a few minutes.
A picture is truly worth a thousand words...but will be effective only if it is looked at by the right people, interpreted correctly and acted upon.
Do quality charts or maps help you find quality problems in your process?
Have you improved a process by acting on signals from SPC charts?
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